Vice President of Inside Sales

December 21, 2021
Houston, TX
Job Type


Brief Description of Sunnova

Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independence TM and changing the energy industry.  At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth.  Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person.  Come be a part of the fastest growing segment of the energy industry!


The VP of Inside Sales Position

Sunnova Energy is seeking a leader to drive a growing and complimentary sales channel to our dealer network.  This leader is accountable for customer engagement, leading enrichment, appointment setting, and sales results for product and market segments that are underserved by our dealer network.  A successful candidate will achieve sales growth, conversion efficiency, and economic contribution.
This leader has the unique opportunity to define and implement processes and technologies necessary to deliver predictable results at an industrial scale.  This leader will also be responsible for the efficient expansion of an inside sales workforce, capable of representing all Sunnova’s products and services to prospective customers, and for coordinating sales fulfilment through dealer, and internal delivery channels.

VP of Inside Sales Responsibilities 

  • Sales Results:  Drives all aspects of performance to achieve sales, cost of sales, and contribution margin targets 
  • Process and Technology Realization:  Sales process definition; implements multichannel inbound and outbound sales technology, including vision, architecture, and execution oversight; manages campaign process and technology delivery 
  • Workforce Management:  Assembles workforce and provides sourcing, training, scheduling and oversight 
  • Sales Process Execution:  Provides target marketing of services and products. Manages customer engagement and outreach (Direct Mail / Direct Response, Outbound Telemarketing, E-mail, social media, and other channels).  Message definition, scripting, adherence and quality assurance of Closing sales, Right products for the right customers 
  • Function Performance Assessment: Continual evaluation of Evaluates targeting, channel, promotion, campaign cost effectiveness, workforce performance, labor sourcing, and load balance 
  • Incentive strategy:  Evaluates and evolves compensation and other incentives to drive agent motivation and effectiveness while balancing pay equity, stimulative impact and cost of sales 
  • Agent Performance Management: Manages the performance of outbound sales agents by conducting quality assurance call evaluations, monitoring agent close rates, and providing direct feedback and coaching to agents on performance to increase sales and productivity 
  • Workforce Development:  Identifies training needs for sales team including classroom training, point of need training, preshift training bulletins, job aids, and other content necessary to deliver an effective sales experience 
  • Collaboration: Works closely with team and leaders of the existing sales and marketing teams, existing dealers, and customer care organization to ensure a seamless process across all facets of the sales, origination, and the “sales machine”; minimizes channel conflict and maximizes profitability and customer referrals 
  • Subject Matter Leadership: Provides subject matter expertise for Sunnova products 
  • Communications and Reporting:  Provides daily, weekly, and monthly reports on leads, sales, and agent performance for management, and other reports as requested. 

Minimum Requirements

  • Bachelor’s degree 
  • 10+ years’ experience
  • Significant and relevant sales and leadership experience 
  • Outbound contact center process and technology implementation / material enhancement

Preferred Qualifications

  • Significant and relevant experience in solar, competitive retail electric, or similar 
  • Combination of sales and service experience; including inbound-outbound contact management 
  • Prior accountability for P&L, sales margins or cost of sales 
  • Bilingual, English and Spanish  

Additional Knowledge, Skills and Abilities

  • Implementation and, or meaningful enhancement of sales technologies and processes necessary for scale operations; including but not limited customer engagement, CRM, ACD, IVR, and Outbound dialer 
  • Able to communicate concisely and to construct narratives that integrate hypothesis and anecdote with supporting compelling data 
  • Strong quantitative skills – Ability to command and communicate the numbers that substantiate staff performance assessment, product performance, pricing, and campaign effectiveness; commands both human performance and the measurements that support performance evaluation 
  • Competent analyzing and managing data and proficiency using a computer and computer software; Effective manager of data through, query, spreadsheets and data visualization tools (SF dashboards, Tableau preferred) 
  • Able to thoughtfully evolve operations in the face of competition and complexity  

Working Conditions

  • Open-office environment 
  • Travel as necessary to gain customer insight and to manage or monitor remote
     sales staff


Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Employee Solar Payment discount
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
  • Complimentary garage parking in Houston

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

 If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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