UX/UI Designer II

Tracfone Wireless Inc.
Published
May 27, 2021
Location
Atlanta, GA
Category
Job Type

Description

Position Highlights:

· Recognized leader: Rated #1 Prepaid Wireless Provider in the U.S.

· Technology driven: Opportunity to work with state-of-the-art technology

· Teamwork: A supportive team environment that thrives on innovation.

· Culture: An entrepreneurial focus, where ownership and ingenuity are expected.

· Benefits: Excellent health benefits, Matching 401K, and education reimbursement.

What you will do:

The UX/UI Designer will use UX design best practices, conceptual models, personas, trends, and internal documentation standards to perform complex designs for company initiatives. The person will analyze business requirements, company services & products, production systems, other designs, and information from usability or focus group studies, to convert business objectives into a detailed blueprint of what the user experience should be. UX/UI Design documentation to be developed includes:

· High Level Requirements Document

· Detailed System / User Flows

· User Interface Designs:

o Wireframes

o Mockups (including icons and images)

o Accessibility and Compliance Requirements

o Page Elements and Navigation Requirements

o Copywriting requirements

· Prototypes

· Detailed use cases and scenarios

Finally, the UX/UI Designer plays a key role as the subject matter expert in TracFone’s customer facing systems and performs a liaison function between the business side of the organization and the technical (IT) side.

Responsibilities:

User Experience Design

  • Design UX/UI for TracFone transactional processes and external / internal customer interactions with TracFone systems.
  • Use UX/UI Design best practices along with a high level of analytical reasoning, creative problem solving, common sense, and acquired TracFone knowledge.
  • Analyze multiple information sources and complex processes to understand needs and propose the solution. Information to analyze includes: business requirements, available process data and metrics, new and existing systems behavior, applicable business rules, and user needs (through interviews, feedback tools, direct observation, focus group studies, or usability studies).
  • Provide creative and experiential leadership during the creation of conceptual diagrams, wireframes, UI mockups, and prototypes.
  • Regular participation in the creation of user stories, sprint planning sessions, and design reviews.
  • Interact with IT entities to understand software limitations and implementation challenges to make sure that the design not only is adequate for the business needs but also technically feasible; it must be implementable according to the available technology and given timeline.
  • Maintain relationships within the different UX Design teams, ensuring that correct information is available for designs

Implementation Support:

  • Guide and support cross functional teams during the implementation of company initiatives. Cross functional teams include: IT, SQA, PMO, and business or product owners
  • Review proposed design and negotiate solutions based on revision’s feedback / scope change ideas.
  • Update design documentation as needed based on technical discoveries during implementation.

User Acceptance Testing (UAT)

  • The UX/UI designer is responsible for leading the UAT of the designed solution.
  • Deliver detailed use cases and scenarios along with the testing monitoring tools to be able to report on progress during the testing effort.
  • Create the test plan
  • Train / share knowledge with other team members that will support the testing effort.
  • Manage the team of assigned testers and is responsible for achieving test objectives within established UAT timeframes.
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