Unified Communication Engineer (Teams & Zoom)

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July 2, 2021
Houston, TX
Job Type


The Unified Communications Engineer should have expert knowledge of Microsoft Teams, Zoom, and Cisco Unified Communications. This position will be responsible for developing and engineering the UC environment going forward. The Unified Communications Engineer will work with Server, Network and Security Engineers to set a new culture and design for desktop and conference room communications. The Unified Communications engineer should be comfortable with communicating with end users. The Unified Communications Engineer should be comfortable working in a highly virtual environment. This position will also test and implement new software and/or hardware related to Unified Communications and assist other Engineers and other IT Staff & Management, as directed.

Candidates should have experience with the following technologies and functions:

  • Microsoft Teams
  • Zoom
  • Cisco Unified Communications
  • Windows Server
  • Active Directory
  • Azure Experience
  • Office 365
  • Work with 3rd party vendors to complete projects or troubleshoot issues, as assigned
  • Report weekly status on projects to designated IT management
  • Attend weekly staff meetings
  • Work with Senior Systems Administrators/Engineers and any required 3rd parties to troubleshoot issues
  • Follow all Change Management Policies and Procedures
    Other duties as assigned

In addition to regularly scheduled hours and responsibilities, Engineers are frequently required to assist on special projects and emergencies. This includes, but is not limited to, regularly scheduled evening or early morning maintenance in the Data Center and emergency response at any time (24x7). These additional responsibilities are an essential function of the job and are required to ensure continuous operations and minimize disruption to end-users.

Education, Required Skills & Competencies

  • Bachelor's Degree in Computer Science or related field desirable
  • Microsoft Certified Technology Specialist certification is a plus
  • 5 years’ experience supporting Unified Communications (Teams & Zoom)
  • Ability to work on projects in team setting
  • Ability to communicate program standards and requirements to contractors
  • Excellent verbal communication skills required
  • Ability to communicate program standards and requirements to contractors

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