Transportation Coordinator II

Crane Worldwide Logistics
Published
June 23, 2022
Location
Houston, TX
Category
Job Type

Description

GENERAL DESCRIPTION

Responsible for resolving customer/carrier issues as well as handling shipment exceptions such as updates and expedites in a timely manner. Identifies areas for continual improvement to streamline processes and reduce costs, as well as drive increased systemic solutions. Other responsibilities include cross-training at the account and functional area level, as well as maintaining metrics and tracking exceptions.

ESSENTIAL JOB FUNCTIONS

  • Heavy customer/carrier interaction and communication daily via phone and/or email
  • Utilize TMS technology to build and execute truckload, LTL, and hotshot movements for clients
  • Provide support for customer Track & Trace/POD inquiries
  • Resolve and track customer complaints and issues
  • Provide data interpretation and cleansing as required
  • Extensive use of email technology to sort, respond, assign, and action emails as required
  • Monitor loads for exception and manage exceptions to closure
  • Provide support to the carrier billing process & work to through any discrepancies
  • Provide decision support for exception management during afterhours via page as needed
  • Route and tender shipments using enabling technologies and business processes to ensure
  • maximum value to customers and Crane, as required
  • Utilize methods and procedures to achieve process compliance and organization goals
  • Provide feedback and recommendations to drive continuous improvement at account and operational level
  • Maintain high level of customer service to both internal and external customers
  • Provide data interpretation and cleansing as required
  • Work cross-functionally between departments (engineering, analytics and execution)
  • Other duties as assigned

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

Talking, hearing and using hands to operate computer equipment

Vision abilities required by this job include close vision and the ability to adjust focus

May require client after-hours support on nights, weekends, and/or holidays via cell phone rotation and remote equipment or via in-office tools and phones.

OTHER SKILLS AND ABILITIES

Intermediate level skills with MS Excel such as freezing/unfreezing panes, hiding/un-hiding data, setting print titles & page breaks, linking workbooks, creating external links, re-directing links, customizing toolbars & menus, protecting a worksheet, filtering options, and chart formatting options

Intermediate level skills with MS Word such as including styles, mail merge, tabs, tables, columns and breaks, graphics, fields, headers and footers, working with margins, page orientation, and spelling/grammar

EDUCATION AND DIRECT WORK EXPERIENCE

  • 1 years’ experience working in the logistics industry required
  • 2-5 years experience working in the logistics industry preferred
  • Bachelor's degree in Transportation, Logistics, or Business Administration preferred
  • Candidate must possess excellent communications skills, both written and verbal, and have a strong professional presence
  • Knowledge and understanding of the basic requirements for freight movement (truckload, LTL, air, small parcel) is required
  • Experience using analytical and judgment skills to solve problem
  •  

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