Spa Sales Specialist & Trainer

Hand & Stone
September 16, 2022
Webster, TX
Job Type


Hand and Stone Massage and Facial Spa in Webster/Clear Lake is looking for an energetic Spa Sales Specialist & Trainer with enthusiasm, strong organizational skills and a self-starter. The ideal candidate will have a minimum 1-2 years of sales/customer service experience, preferably in a luxury hotel or spa environment and is great with Computers (Zenoti POS software experience and/or membership sales experience a HUGE plus!). This opportunity is a great chance to learn and grow in your career.

The primary Qualifications and Responsibilities of this role include, but are not limited to:

* Train and onboard all new Spa Associate hires; Providing training, assistance and supervision of front desk activities and sales
* Retail/sales experience - Sell memberships, gift cards, and enhancement services (must meet sales quotas)
* A passion for people and sales
* High level of enthusiasm and thrives in busy-spa setting that can get hectic at times
* Ability to promote the health and wellness benefits of both massage therapy and facials
* Handle administrative tasks including but not limited to daily sales reporting,
* Ability to work flexible schedule including days/evenings/weekends/holidays
* Provide excellent customer service
* Welcome members and guests upon arrival and build client relationships
* Educate members and guests about membership benefits, spa policies, and procedures
* Active on team communication platforms
* Can give constructive communication to team of 4-6 Spa Associates and manage them to reach their top sales potential
* Various warm and cold calling programs/manage team to hit their deadlines on such projects
* Excellent at multi-tasking
* Loves following corporate scripting and can train a team to retain the scripting within first 2-4 weeks on job
* In charge of member management process

What's in it for you?

* Hourly wage plus commissions and generous bonuses (commensurate on experience)
* Flexible schedules
* Professional and safe work environment
* Employee discounts
* Employee rewards program/employee referral bonus
* Contests
* Beautiful, busy spa
* Health Insurance available for full-time employees/vision & dental for part-time employees

Please submit cover letter and resume to be considered. Cover letters should express why you are interested in working for Hand & Stone in Houston/Clear Lake and how you are qualified for this position.

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