Responsible for ensuring the cleanliness and appearance of all assigned Guest Rooms. The Room Attendant is responsible for the general cleaning and upkeep of guestrooms and other assigned areas while being team oriented and dedicated to providing attentive, courteous, efficient excellent service to all guests and ensuring Blossom’s cleanliness standards are met.
Duties and Responsibilities:
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
Remove all trash and dirty linen from guestrooms and hallways.
Keep all hallways, public areas and closets clean, neat and vacuumed (if applicable).
Clean room with the door closed according to standards, unless requested to do otherwise by the guest.
Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
Handle items for “Lost and Found” according to the standards. You are accountable for the guest’s belongings left in the room. Any found items must be turned in immediately to the Executive Housekeeper or Housekeeping Supervisor.
Ensure overall guest satisfaction.
Thoroughly clean guestrooms according to standards.
Vacuum carpets daily.
Clean bathrooms thoroughly.
Dust all furniture and fixtures including headboards, mirrors, picture frames, credenzas, televisions, tables, etc.
Have complete understanding of the proper layout of the furniture and amenities in each room type. Ensure that furnishings and correct amenities are in their proper places after the room is cleaned.
Be aware of any suspicious activities or persons. Report such activity immediately to your supervisor or the General Manager.
Return keys left behind by guests to the Executive housekeeper or Housekeeping Supervisor.
Watch for message lights left on in Check-out rooms. Report to Front Desk.
When working inside a guest room, pull your cart in front of the door to the room, making sure that it is not blocking the hallway.
If someone tries to enter the room while you are working, ask to see their key. Report any problems to your supervisor or the General Manager.
Follow all departmental rules and procedures in doing your job.
Maintain assigned equipment.
Empty vacuum bags, check belts, etc. Report any problems with your equipment to your supervisor or maintenance immediately.
Be aware of and follow all safety rules and use caution in doing the job.
Other duties as assigned by management.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Blossom Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply with Blossom Standards and regulations to encourage safe and efficient hotel operations.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Ability to stand during entire shift.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Flexible and long hours sometimes required.
High School diploma or equivalent preferred.
Some previous housekeeping experience preferred.
Ability to communicate effectively.
Must be able to work a flexible schedule to include weekends and holidays.