Relationship Manager – Government – Large Plans

Empower Retirement
November 22, 2021
Houston, TX
Job Type


Grow your career with a growing organization

Whether they’re helping people reach their long-term financial goals or providing personal wealth management strategies, every associate contributes to changing the lives of those we serve for the better. When it comes to job satisfaction, that’s hard to beat. And from a personal satisfaction perspective, you’ll enjoy the freedom to support causes that matter to you and experience a truly inclusive work environment. Your future starts now.

The Relationship Manager (RM) acts as the primary strategic point of contact for an assigned book of government 457(b) clients with total relationship assets between $25M and $500M. The RM is accountable for ownership of assigned client relationships including strategy, overall service delivery, evaluating, improving and managing client satisfaction and risk / retention efforts, and client P&L evaluation and management. The RM must successfully drive plan and participant outcomes as defined by plan sponsor and Empower. The RM will collaborate with plan sponsor and internal partners to transform each plan by successfully identifying, socializing, managing, and delivering better processes and solutions for each client and their participants. The RM must ensure exceptional client service and ultimately each plan sponsor’s satisfaction.

This position will support several major plans in the Houston, TX area.

What you will do

  • Maintain client relationships and enhance overall client satisfaction, actively reducing risk of client loss and improving the financial viability of client relationships

  • Reinforce assigned clients’ buying decision and strengthen overall client relationships

  • Consistent client meetings, working with internal SMEs and the service team to bring Empower’s best thinking to clients in the areas of plan design, funding, administration, participant communications, compliance, fiduciary governance and industry trends Identify and effectively report key indicators, recommend solutions and identify opportunities to leverage talent and relationships to retain and enhance the relationship critically important part of the role

  • Deliver periodic plan statistical, regulatory/legislative, and industry trending presentation to clients – both via phone and in person

  • Partner with internal shared services team to effectively support the client to meet all contractual requirements and improve client satisfaction and profitability

  • Collaborate with the client service team to develop, present to the client and implement client business planning deliverables

  • Participate in new business finals presentations and client site visits building rapport with clients and managing client expectations beginning with the sales process and continuing throughout the relationship

  • Understand clients’ needs, aligns those needs to business plans and ensures implementation with high quality execution

  • Leverage and showcase knowledge of the company’s products and services with the client to enhance service to the plan sponsors and key stakeholders

  • Serve as the key SME on their assigned plans and anticipates challenges and issues, recommend product/process/service improvements

  • Proactively identify and determine solutions for problems that impact business success and management

  • Maintain plan persistency and grow book of business via achieving 100% client persistence and increasing new enrollments and contributions, and adopting new political sub-divisions

What you will bring

  • Business degree or equivalent from accredited institution

  • 6+ years of industry and/or RM experience

  • 2 years' experience working with leaders and key clients

  • Prior experience with corporate defined contribution client relationships

  • Demonstrated experience in identifying solutions and resolution to issues and design matters.

  • Understanding and being conversant on revenue and expense variables associated with client relationships Understanding of investment management products and services

  • Excellent verbal and written communication skills including presentations skills, building partnerships internally and externally including plan sponsors, consultants, key stakeholders and business leaders

  • FINRA Series 6 and 63 registrations required within established timelines

  • FINRA fingerprinting required upon hire

What will set you apart

  • Master’s degree in Business or related field

  • Ability to persuade and influence others and navigate potential objections on complex issues/ideas/theories

  • Effective project management, critical thinking and decision making abilities

  • Customer centric orientation

  • Ability to ascertain both the obvious and not so obvious signs of satisfaction / dissatisfaction and effectively work to positively influence client perspective

  • Strategic thinking that can create and drive strategy, and business results

  • Solve problems for root cause using innovative and creative solutions

  • Developing as deep and as broad a relationship with clients/advisors as possible

  • Understanding how / why we look at and evaluate client risk status

  • Knowledge and ability to navigate governance structure (i.e. Business Acceptance Committee)

  • Effective communication & presentation skills

  • Ability to articulate Empower value proposition, participant and plan sponsor experience, and relationship management value proposition

  • Strong collaboration skills; ability to influence direction and resource allocation

What we offer you

We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.

  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 5%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus nine paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) - internal networks that rally around common interest, experiences and identities such as race, ethnicity, gender, ability, military status and sexual orientation. BRGs play a vital role in educating and engaging our people and advancing our business priorities.

The salary range below describes the minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Base Salary Range

$ 105,000.00-178,400.00


TX Houston - Katy Fwy

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. 

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