Product Manager – Hospitality Domain – Hotel, PMS, CRS experience – Remote

June 21, 2022
Houston, TX
Job Type


Job Details


• 15+ plus years progressive work experience

• At least 5 years’ experience in product management, product development, product marketing, or operations

• Must have direct hands-on hotel experience

• Preferred: Hospitality Industry experience, covering the entire guest journey (reservation/booking, stay)

• Preferred: Experience leading a team of product managers,

Roles & Responsibilities

• Identify and analyze gaps between current processes and desired state and document process requirements on cross functional and complex projects.

Analysis of processes and software

capabilities including system process analysis, design, and prototyping, as

well as develop alternative design solutions, advise on options, risks, costs,

and impact on other business processes and/or systems.

Responsible for collaborating with business

partners to assist a delivery team to produce technical solutions to address

complex business needs.

Create and validate recommended test scripts

and scenarios working with testing team for large cross functional complex


Create user stories and support features

development in an Agile software engineering environment

Co-create the product strategy and make

data-driven decisions with the product team

Guide the product team on product road map


Guide the product team on developing

hypotheses and performing experiments

Guide the product team on creating user

stories and ensuring data instrumentation of new features

Partner with research, analytics, data science

& operations teams to deeply understand, analyze, and synthesize customer

and company needs into product priorities, roadmaps, and detailed


Partner with development team leadership and

maximize development team efforts

Take responsibility for and proactively manage

the profit and loss associated with the product portfolio

Provide guidance on the technical stack used

for the product portfolio and integration points with other products

Develop a deep understanding of the market as

well as our customers, their pains and jobs-to-be-done. Systematically analyze

user feedback

Know the competitive landscape and

differentiate a product portfolio through innovation and positioning

Lead engagement with cross-functional teams (Sales,

Legal, Marketing, Security, and more) and drive outcomes

Perform team reviews and regularly engage with

team members to drive individual success

Manage development and services purchased

budget, tracking, invoicing, and reporting

Job Requirements

• Work is remote with limited travel: 5-10% of time. On-site can be an option

BS in business, engineering, or a related

field; MBA would be a significant plus

Preferred: degree in the hotel or tourism


Excellent soft skills like communication

(written and verbal fluency in English), collaboration, facilitation, and

adaptability, to compliment your hard skills.

Passion for delivering a remarkable customer

experience and can develop a deep understanding of our products and their use


Able to build empathy for our customers and

their problems.

Track record of leading and proactively

managing end-to-end execution of projects and processes.

Experience with a variety of product tools

Data-driven mindset and experience with SQL or

a willingness to learn.

Great at explaining highly technical

initiatives to technical and non-technical stakeholders.

Comfortable and able to execute in a highly

ambiguous, fluid environment

Highly collaborative and constantly learning

Excellent problem-solving ability

Strong ownership and accountability; strong

work ethic

Non-territorial and non-political; more

focused on the good of the company than his or her own personal agenda. Shares

information freely with leaders, peers, and team

Strong bias for action and a results-oriented

sense of urgency

Fearless attitude and sense of humor

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