Manager, Care Management Education & Coaching

Harris Health System
July 27, 2022
Bellaire, TX
Job Type


Job Description

Harris Health is a nationally recognized health system comprising three teaching hospitals and an extensive network of ambulatory care centers serving the people of Harris County, Texas, since 1966. Staffed by the faculty, fellows and residents from two nationally ranked medical schools, Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth), Harris Health is the first healthcare system in Houston to receive the prestigious National Committee for Quality Assurance (NCQA) designation for its network of patient-centered medical homes.

Each year, Harris Health provides more than 1.8 million total outpatient visits through its more than 40 ambulatory care facilities. Additionally, Harris Health sees more than 177,000 emergency visits at its Level 1 and Level 3 trauma centers and 35,000 hospital admissions through its three hospitals: Ben Taub, LBJ and Quentin Mease.

Established by voter referendum to enhance the level of charity care available in the community, Harris Health System has often received national recognition for serving those in need and for its achievements in operational excellence, such as being named to the 2011, 2012, 2013 and 2014 Most Wired Hospitals lists by the American Hospital Association’s Hospitals & Health Networks magazine.

Additionally, Harris Health System is pleased that each of its three hospitals — Ben Taub, Lyndon B. Johnson and Quentin Mease — achieved Pathway to Excellence™ designation by the American Nurses Credentialing Center.

Skills / Requirements

Job Summary
The Manager, Care Management Education and Coaching, reports to the Director, Care Management Education and Coaching, and serves in a leadership role to ensure the provision of exceptional care management services across the continuum of care. This role is responsible for designing, evaluating, updating, and implementing new and current care management educational curricula, including concepts in care management foundational principles, crisis intervention and management, relationship building, multi-cultural aspects of care, working with special populations, complex care coordination skills and interventions, and disease-specific best practices.
The Manager is responsible for the development and maintenance of competence and evidence-based resource material for staff and ensuring staff's understanding and content retention through the coordination, oversight, and facilitation of educational in-services, orientation programs, and coaching sessions. The role fosters staff development of professional practice behaviors and adherence to the Case Management Standards of Practice and Scope of Services. In addition, this role participates in ongoing quality improvement activities, provides support to the department's leadership team, contributes to policy development, collaborates with affiliate organizations as appropriate, is an active participant on various committees and workgroups, is consistently on-site at Pavilions for observation and coaching sessions, and provides education to the larger organization regarding Care Management topics.

Minimum Qualifications
Degree: Master's in Nursing or related field (Healthcare Administration, Business Administration, or Public Administration); or Social Work

Licensure & Certification:
Licensed to practice professional nursing in the state of Texas or Licensed to practice professional social work in the state of Texas: LMSW, LMSW-AP, or LCSW.

Accredited Case Manager certification (ACM or CCM): To be completed within two (2) years if not held at the time of appointment.

Work Experience: 5 Years of Experience working in a challenging healthcare environment. Experience designing, evaluating, updating, and implementing new and current care management education curriculums preferred. Inpatient medical/surgical, intensive care unit, utilization review, and ambulatory clinic experience preferred.

Management Experience: Two (2) years of experience related management or leadership experience required. Specific experience in managing care management operations in ambulatory and acute care settings including oversight of multidisciplinary teams and collaborative coordination across the continuum of care preferred.

Communication Skills: Above average Verbal Communication (Heavy Public Contact), Exceptional Verbal (Public Speaking), Writing/ Correspondence, Writing/ Reports

Proficiencies: MS Word, MS PowerPoint, MS Excel, MS Outlook, P.C.

Job Attributes

Knowledge/Skills/Abilities: Analytical, Design, Mathematics, Medical Terms, Research, Statistical

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