Analyze and monitor provider cost reports on an ongoing basis in order to educate and improve providers’ cost
and quality performance.
Maintain network participation by providing support to dentists and dental office managers to improve their
understanding of all available benefit programs.
Educate providers by instructing and advising of the comprehensive policies and procedures involving all
phases of the corporation’s benefits and contracts through office visits and communication over the phone and
Promote dentist adoption of technology solutions by promoting Web applications and increasing the volume of
Negotiate special deals to maintain compliance and increase access in weak networks.
Seek continuous improvements by recommending changes in internal methods and procedures to Quality
Facilitate Oral Health presentations to various educational institutions and organizations.
Assist provider offices in filing their claims electronically.
Serve as a partner with dental offices by answering remittance, payment, benefit, claims, and eligibility
questions when necessary.
Follow up with all termination letters submitted.
Represent clients and company at trade shows, health fairs, audits, dental summits, etc. throughout the
Maintain and submit all required reports.
Assist in resolving elevated complaints and issues for clients, members and providers.
Obtain letters of recommendation from providers.
Develop complete understanding of the Office Reference Manuals.
Develop and continually improve personalized presentations of company benefit programs
Recruit participating and non-participating providers to higher level of participation for all applicable market
Manage CAP office performance
Provide recommended solutions to market related issues.
Organize and present information to providers and their staff by speaking before various provider
organizations and representing the corporation in dental related activities.
Assist in problem resolution by identifying improvement opportunities, evaluating feasibility of programs and
presenting recommendations when appropriate.
Develop and implement approaches by working with dentists and their office staff to improve the quality of
information exchanged between the company and dental offices.
Resolve difficult claims issues in a timely manner by working with the appropriate internal resources to
research and resolve such issues.
Increase access for members by strengthening and expanding existing network.
Help to maintain a secondary network.
Other duties as assigned.
Bachelor’s Degree in Business, Healthcare Administration or related field (or relevant work experience)
3 years’ related work experience in healthcare environment
Strong presentation skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Knowledge of Microsoft Office.
Proven problem-solving skills.
Up to 50% local travel required).
Problem solving and training experience.
Ability to make good judgment conclusions based on data available with minimal supervision.
Remote, Work from Home,