Information Technology (IT) Technician

Rotating Machinery Svcs Inc
Published
December 30, 2021
Location
Houston, TX
Category
Job Type

Description

 

Job Summary

The Information Technology Technician will primarily focus in the areas of computer operations, user and desktop support (hardware and software), telecommunications support, help desk, data management and maintaining in-house computer systems in multi-state locations. In this role you will perform a variety of moderately complex information technology support duties to ensure smooth delivery of technology services
 
 Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, peripherals, and telecommunications equipment in order to achieve desired results. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal system wide performance. Other duties include troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.  This position is a 40 plus (+) hour position and can require some weekend support to meet customer and business commitments.

Responsibilities

  • Troubleshooting hardware and software issues through end-user communication (phone, instant messaging, email, and in-person)
  • Support all employee computers, tablets, office and cell phones, and printers
  • Deploy software, updates, antivirus, and patch management strategies
  • Procure IT equipment and technologies in accordance with IT security and standards
  • Assist in process improvements and/or specialized training as necessary
  • Resolve and log emails sent to IT support.
  • Respond and resolve IT related issues over the phone.
  • Installation of operating system, custom developed programs and user applications
  • Routine maintenance
  • Data backup and recovery
  • Performs other duties as may be assigned

General:

The above list of activities is not all inclusive but a general representation of the requirements of an IT Technician. This list is subject to changed based on the needs of the company.

Job Requirements and Qualifications

  • Deploy and support business applications
  • Knowledge and support of Microsoft Windows, Office Suite, and collaboration tools (Skype, BlueJeans, etc.)
  • Good knowledge of networking support: WAN, LAN, WiFi & VPN connectivity
  • Ability to work well independently and within a team environment with rapidly changing priorities
  • Strong problem solving skills with an attention to detail
  • Builds trust, has professional credibility and delivers results.
  • Works with a strong sense of integrity and confidentiality.
  • Demonstrates successful collaboration with a service-oriented approach.
  • Must be able to interface at all levels of the organization.
  • Has a strong sense of urgency, the ability to multitask and can adapt to changing priorities.
  • Strong written and verbal communication skills.
  • Communication proficiency.
  • Flexibility.
  • Professional appearance.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to organize, multitask, prioritize and work efficiently under pressure.
  • Able to handle stressful situations in a professional manner.

Education

  • Associates Degree in Information Systems and 2-3 years of recent Experience or equivalent 5 years’ experience in the IT field.

Special Information 

(Travel required, physical requirements, background checks, valid license, on-call schedules, weekend rotations, lifting up to 30 lbs, etc.)

  • The position will be based full time in our Houston, TX facilities. 
  • Travel time is expected to be 0 - 15%
  • This is a full-time position, with a minimum expectation of 40 hours per week. Additional hours, including evenings or weekends may be required based on company needs.
  • This position can be required to participate in the company random or customer specific drug and alcohol screening and background check.
  • Ability to lift 30 lbs.
  • Ability to professionally handle stressful situations
  • Able to understand, read, write and speak English
  • Outgoing personality to interact with entire company and customers
  • Organization skills to manage multiple deadlines and priorities
  • Must possess a valid driver’s license
  • Must be able to legally work in the US and provide proper documentation.
  • Ability to sit for long periods of times, able to reach above head, bend and stand.
  • Able to pass a pre-employment drug, alcohol test and background check.  .

 Work Environment:

 Office Environment on a regular basis. While performing the duties of this position, the employee may enter a shop environment and will be exposed to moving mechanical parts. While the work area may be described as generally clean, safe, and "not loud", there will be machining operations that generate moderate noise and metal particles.

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