Human Resource

September 10, 2021
Houston, TX
Job Type



We have bulk opening for one of our Banking Client where  the  Client is looking for someone with good amount of experience Human Resource and Employee Relation which is a 100% remote role.

For More Details Contact Arti Shrivastava at 415-598-1171

• HR experience for at least 5 years
• Call volume is high
• Hours – must be able to work a Saturday or Sunday - it is not a M-F job only. We need flexibility. It is not occasional or 1 weekend a month – that is not correct. It depends on volume
• Hours will work within timeframe of 9am-8pm EST, Sat/Sun – 9:30am-7:30pmEST
• 9 hour shift (but within the above hours) with 1 hour unpaid, 30 min lunch and two 15 min breaks

When there's an interview, the managers will ask a preference. We can be flexible at time but primarily being able to work 1 weekend day is important.

The Life Event Services (LES) Consultant is responsible for delivering COVID-19, employee relations, medical benefits, accommodations and the delivery of company benefits including survivor benefits, disaster support resources, counseling programs, etc. support to managers and employees of Bank through a variety of channels which may include telephone and email. Role can require case writing in which the resource would be responsible for outlining a case previously completed. This case would then be presented to the executive team, therefore attention to detail is crucial. This position would follow up with employees affected by COVID-19 or other employee impacts to ensure solutions and support are being provided

The role requires consultants to: Use sound judgment to mitigate risk and evaluate information received to form fact-based decisions, solve problems and make formal recommendations in a time sensitive environment. Multi-task with ease as the LES Consultant manages multiple cases simultaneously while prioritizing the most urgent needs. Provide superb customer care; convey empathy, patience and listening skills. Escalate as appropriate within team leadership structure and processes. Thoroughly and completely document cases in case management tool. Exemplify the Bank Core Values in each and every interaction with team, clients and stakeholders.
Generally, the work routine occurs during normal business hours and schedules may include a Saturday or Sunday. This role may require working outside normal business hours on weekends and nights on a rotational basis, or as needed during an event.

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