Digital Technology Specialist- Dental (REMOTE) (ZimVie) (686983)

Zimmer Biomet
Published
November 14, 2021
Location
Houston, TX
Category
Job Type

Description

Job Summary

Zimmer Biomet is a medical technology leader. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. We are offering a unique opportunity for people to join ZimVie, a new, independent publicly traded company we are creating through the planned spin-off of our Spine, Dental and Bone Healing businesses in 2022. Unlike most new companies, this one has established brands, customers and over $1B in annual revenue. We have a seasoned leadership team focused on building out an exciting future for ZimVie – we hope you’ll consider being a part of it!

The Digital Technology Specialist will ensure that timely, accurate and reliable service is provided to dental customers regarding sales support, training and customer service-related matters focused on digital products and services. Communicate with customers primarily by phone, email and internet in an immediate, friendly, professional and efficient manner.

Principal Duties and Responsibilities

  • Deliver excellent customer sales support, training and assistance to customers regarding dental implant design software.
  • Effectively respond to technical questions relating to our digital dental products, applications, and competitor information.
  • Increase professional skills and digital dental knowledge by seeking and attending training and education.
  • Communicate with internal departments to enhance the level of service to our customers.
  • Provide feedback to management regarding customer concerns to help increase sales and service levels.
  • Provide strong attention to detail, team collaboration, attendance, and punctuality.

Expected Areas of Competence

  • Possess excellent oral and written communication skills.
  • Practice a service-oriented culture and desire to enhance operational, production and company growth
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Excellent creative and critical thinking skills and appreciates autonomy to solve problems.
  • Communicate and interact positively with customers, team members and all levels of management.
  • Ability to perform other duties, as assigned.

Education/Experience Requirements

  • A minimum of a High School Diploma or GED required
  • A minimum of 2 years of customer service experience is required.
  • Dental CAD/CAM technology experience is required.
  • CAD certification preferred

Travel Requirements

  • Less than 10%

Additional Information

As a Zimmer Biomet “ZimVie” team member, we want you to feel included, respected, empowered, and celebrated. This is why we offer competitive salaries and benefits, as well as employee recognition and career enrichment opportunities. 
EOE/M/F/Vet/Disability
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