Customer Support Scientist – Houston

Randox Laboratories
November 20, 2021
Houston, TX
Job Type



Houston, TX

Customer Support Scientist - Toxicology

Lucrative Base Salary – Significant Raises within
90 – 180 Days + Great Benefits!

Randox is currently looking to recruit an experienced and customer-focused individual to join its Technical Customer Support team in Texas. The Customer Support Scientist will offer technical and customer assistance for the Randox biochip instruments within Randox Food Diagnostics and Randox Toxicology.

  • Lucrative base salary with significant raises within 90 – 180 days!
  • Medical, Dental and Vision insurance
  • 401(k)
  • Paid vacation
  • Support and training provided
  • Per diem spending when traveling

The Role:

  • Performing of instrument installations and end-user training world-wide.
  • Responsibility for the quality control and release of Biochip instrumentation at Randox HQ.
  • Trouble-shooting of Biochip, ELISA and RX related customer queries and the provision of product information and advice.
  • The development of a high degree of product knowledge covering all Biochip related product groups, ELISA and RX
  • Organising internal and external training for staff, distributors and customers.
  • Attending conferences and exhibitions..
  • Ensuring our response time and quality of responses meets our customer expectations.
  • The use of Respond software to record and monitor the status of customer and internal queries.

The Candidate:


  • At least a Bachelor level degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline.
  • Confidence in liaising with people via telephone and in person.
  • Previous experience in customer /technical support.
  • Fluency in English.
  • Upload resume and complete online assessment for immediate consideration
  • Must be authorized to work in the U.S. without sponsorship and be a current resident.
  • Must pass pre-employment testing to include background checks, MVR, and drug screen.


  • Experience of immunoassay and molecular testing.
  • Practical experience in an automated laboratory or diagnostic environment.
  • Thorough knowledge or Randox Products.

About Randox:
Randox Laboratories are passionate about improving global health and saving lives through the development of innovative and pioneering products. Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries. In order to serve our growing international markets, we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.

Randox is an Equal Opportunities Employer.

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