JOB TITLE: Customer Service Representative
The Maxie Insurance Agency is a local insurance agency providing a variety of insurance products all over Texas. From auto and home insurance to Commercial General Liability and business auto insurance our agency is ready to deliver for our clients. Our agency has a small trained team that provides a high level of customer service to our clients.
As our agency grows and expands on the insurance products and offerings our team must also grow. Our team has a family feel and it expands to our clients. We are seeking a Customer Service and Sales Representative to join our team!
1. JOB SUMMARY:
The Customer Service and Sales Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company’s products or services. They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts. Additionally, Customer Service and Sales Representatives will analyze, clarify, and resolve policy, and account-related questions. The position of the Customer Service and Sales Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines. This action will generate greater retention within the agency as well as new business growth. Customer Service and Sales Representative will similarly contribute to agency growth through marketing and communicating with former customers and new prospects about products the agency offers.