Customer Service Advisor

Huntsman International LLC
Published
January 1, 2022
Location
The Woodlands, TX
Category
Job Type

Description

Job Description:

Customer Service Advisor

Huntsman’s Advanced Materials Division is now searching for a new Customer Service Advisor who will work in a fast-paced and collaborative team environment. This role is responsible for managing day-to-day relationships and orders for complex, key customer accounts, ensuring proficient and knowledgeable customer service is provided with a sense of integrity and trust. This role is an active, full member of the customer service team, located at our Corporate office in The Woodlands, TX.

As the Customer Service Advisor, you will:  

  • Effectively and efficiently manage workload including order count, call, and email volumes, including proficiency in multi-tasking, resolving competing priorities, meeting requested deadlines, troubleshoot issues, and provide excellent written and verbal communication with required parties. UAT Testing and SAP Transport Testing.
  • SME for policies and procedures.  Manage additional assignments/projects without impacting completion of Customer Service Advisor priorities.
  • Owns and manages at least one additional process, i.e. RMA, CMD, Tracker, OBIEE SME, onboarding process (facilitating and assisting with training of new employees).           
  • Work closely with manufacturing, logistics, credit, supply chain, technical, commercial, pricing and other key stakeholders to insure timely and accurate order processing and delivery in accordance with customer requirements and manufacturing capabilities, and respond to internal and external issues, product returns, and complaints, following any issues through to completion with a sense of urgency. 
  • Acts as a mentor to peers.  Completes problem resolution for customers with little guidance.  Seen as "go-to" person for specific processes. 
  • Attend business/customer meetings, explain CS process to business and customers. 
  • Negotiate with customers through discussion any process improvements to help CS workload.
  • Manage delivery issues - make monetary decisions based on sound business knowledge.
  • Aid other CSAs and/or groups to assure adequate coverage of accounts during planned and unplanned short-staffed situations and/or during implementations. 
  • Effectively and efficiently manage additional calls, emails, faxes, or other duties to ensure proper coverage, while pro-actively communicating to team lead/manager the need for additional assistance. 
  • Assist other employees in accomplishment of Huntsman company goals.  Offers solutions to problems.  Assists in improving processes. 
  • Establish goals that help other team members do their work better. 
  • Supports additional projects as directed by T/L or Manager.  Volunteers to participate in announced projects or initiatives. 
  • Actively participate in CSA II meetings by presenting process improvement ideas, training, implementation of new process. 
  • Facilitates three (3) team meetings per year to implement or review a process. 
  • Able to cover multiple desks competently and completely as needed. 
  • Seen as "go-to" person by those outside the team. 
  • Develop product knowledge, service offerings, processes, back-up procedures, and industry conditions to enhance service and sales to the customers through personal training, individual inquiry, and development plans. 
  • Ability to identify areas to continue learning and the desire for self-development. 
  • Complete company required training programs.  Mentor to new and current employees. 
  • Understand processes and impact downstream of any changes proposed. 

Skills and experiences required:

  • Associate degree in Technical or Business with at least 2 years related experience.
  • High School diploma or equivalent with at least 4 years related experience may be substituted in lieu of advanced degree.
  • Must have a level of proficiency with Internet, Email, and Microsoft programs.
  • Possess good organizational skills.
  • High ability to multitask and prioritize workload and achieve objectives in a timely manner is required.
  • Ability to think independently, make decisions, and influence outcomes is required.
  • Strong typing ability, accurate data entry skills, and ability to communicate clearly both written and orally is essential.
  • Sales & distribution SAP and CRM module experience preferred.

Huntsman offers unsurpassed opportunities to build a successful future. Our diverse portfolio creates a range of career fields including manufacturing, research and development, technical services, sales and marketing, customer service – and the list goes on.

Here, you can make an impact and make a difference. Come join us.

Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provides equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local.

Please refer to https://www.huntsman.com/privacy/online-privacy-notice  for Company’s Data Privacy and Protection information.  

All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service.

Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in [Click Here to Email Your Resumé]” and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at http://www.huntsman.com/corporate/a/Careers.

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