Associate Clinical Administrative Coordinator – Work From Home

UnitedHealth Group
December 18, 2021
Houston, TX
Job Type


$1000 Sign On Bonus For External Candidates

If you are located within the Houston, TX area, you’ll enjoy the flexibility to telecommute* as you take on some tough challenges.

Energize your career with one of Healthcare’s fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

Like you, UnitedHealth Group is strong on innovation. And like you, we’ll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You’ll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you’ll have a chance to make an impact.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm CST. It may be necessary, given the business need, to work occasional overtime. This position requires weekly onsite support at 2000 West Loop South, Houston, TX 77027.

This position provides administrative and data entry support to the Clinical teams and involves interaction with Care Advocates, claims, account management, and clinical leadership.  The position requires some clinical knowledge in addition to technical skills.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

  • Handles internal and external requests submitted through multiple portals.
  • Triages Authorization requests and adhoc items to designated teams.
  • Documents receipt of records in the clinical systems.
  • Assists with managing dedicated mailboxes and processesing data for State specific requests and ensure that they triaged to the designated team/staff.
  • Processes ‘Benefit Exception’ requests for all accounts/books of business.  Interfaces with account management and claims to assure timely turnaround in handling of these highly visible cases.
  • Processes miscellaneous requests for Letters, emails and faxes for various accounts and members.
  • Handles administrative support for State specific Incentive Programs including letter generation to eligible members, tracking of returned communication, database maintenance to assure accurate information is provided to Optum Bank.  Keeps clinical stakeholders advised of status of individual members.
  • Provides backup as needed to the Teleform verification of Wellness Assessments and Outpatient Treatment Reports including researching issues that impact the ability to process ALERT Wellness Assessment and OTRs, e.g. eligibility, provider status, accuracy of provider information. 
  • Researches Medicare days used in the MARx system for the Care Advocate teams.
  • Completes all work accurately and within specified turn-around-times.
  • Other tasks as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Minimum 2+ years office work and/or customer service experience
  • Demonstrated skill in using Microsoft office system products - Microsoft Windows - Word (create and edit) and Excel (Create, edit, pivot, formulas, etc.)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 

Soft Skills:

  • Demonstrated ability to communicate verbally and in writing.
  • Ability to work independently in a fast paced environment.
  • Demonstrated organizational and problem-solving skills. 

Telecommuting Requirements:

  • Live within a commutable distance of Houston, TX
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable) 
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Optum, Clinical, Coordinator, Administration, Triaged, Benefits, Medicare, Medicaid, Advocate, Customer Service, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO, Sign-On Bonus

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