ADMINISTRATIVE AIDE (BENEFITS)

City of Houston
Published
December 22, 2021
Location
Houston, TX
Category
Job Type

Description

Applications accepted from: All Person’s Interested
Job Classification: Administrative Aide                   
Division: Strategic Benefits
Reporting Location: 611 Walker St.  ***THIS IS NOT A REMOTE POSITION***
Workdays & Hours: Monday – Friday 8:00 AM – 5:00 PM*  *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
The Human Resources Department Benefits’ Division has an exciting opportunity for an Administrative Aide to serve as our first-line customer service advocate.  The successful incumbent will welcome visitors at the front desk by greeting them, in person or on the telephone, answering and/or referring inquiries.  They may perform complex clerical and administrative support duties including organizing/maintaining record keeping systems, researching and preparing simple reports. Other duties are as follows:
 

  • Maintains walk-in-visitor log sheet
  • Performs employee intake and notifies appropriate staff of the employee arrival.
  • Ensure a systematic flow of customers throughout the Human Resources Department
  • Understand health care plans (medical, dental, vision) and other HR related processes such as staffing, employee relations, workers’ compensation, etc.
  • Types, proofreads, edits correspondence, reports and requisitions.
  • Assists with divisional projects to include, but not limited to records maintenance and data interpretation. 
  • Compiles and processes data to maintain routine periodic reports.
  • Establishes, organizes and maintains assigned benefits related records. 
  • Resolves questions; refers questions with policy and procedure implications to appropriate HR staff member.
  • Answers telephones, sorts mail and operates various office equipment.
  • Participates in the Benefits Performance Improvement Program. 
  • Performs other duties as assigned. 

 
WORKING CONDITIONS
This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

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