Transaction Coordinator

Lennar Homes
Published
October 17, 2020
Location
Houston, TX
Category
Job Type

Description

Overview

The On-Site Sales Concierge will coordinate customers through all aspects of the homebuying process and be the main point of contact from sales agreement through closing to create an exemplary experience and to ensure they are Tickled, Delighted, and Happy with their new home purchase. The Concierge will interact with homebuyers regulary via phone, email and in person to provide them with updates about the status of their home and estimated timelines. The Concierge will deliver a high-touch customer experience that mirrors the level of quality found throughout Lennar. The Concierge should be extremely organized and a customer service-oriented team player. #CB

Responsibilities

Homebuyer Experience:

  • Serve as the customer's main point of contact throughout the construction and closing process, being the point person between the homebuyer and the community team (e.g., construction, sales, warranty, design studio).
  • Set clear and concise expectations with customer that support Lennar processes and policies.
  • Provide homebuyers with relevant weekly updates on the status of their build and help answer all questions or concerns the buyer may have.
  • Coordinate introductions between buyers and Trade Partners.
  • Facilitate all real estate documents generated by the sales team through the Lennar workflow process

Administrative:

  • Maintains transaction pipeline for multiple sales professional
  • Updates prospect activity and owner reporting
  • Manages phone calls and email correspondence with homebuyers.
  • Obtain all necessary signatures on listing agreement, disclosures and other necessary documentation.
  • Coordinate homebuyer new home orientation and final walkthrough. 
  • Provide proactive weekly feedback and analytics to Sales Team regarding sales activities.
  • Input all necessary information into client database and transaction management systems.
  • Conduct Customer Service Surveys(H2 Insight) after closing to identify areas of opportunity in our home-buying experience.

Qualifications

Requirements:

  • High School Diploma/GED Required; Bachelor’s Degree Preferred.
  • Minimum 2 years- experience supporting a high-volume Sales Environment & Team.
  • Minimum 2 years – experience of customer service in a Sales Environment.
  • Excellent Verbal & Written Communication Required
  • Intermediate or Expert level proficiency in Microsoft Office.
  • Ability to work a rotational schedule including Weekends & holidays.
  • Valid Driver’s License with a clean driving record and Valid Auto-Coverage required.
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