Supervisor Police Information Services

February 14, 2021
Houston, TX
Job Type


Basic Function

Responsible for the supervision and direction of the METRO Police Records Section and staff. Assures an efficient, smooth-flowing, cost-effective operation and compliance to Records Section standards and procedures, as well as compliance with departmental, state, and federal regulations. Maintains statistical data to assist with crime analysis efforts of the department. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.

Responsibilities and Specific Duties

  • Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g. training, supervising, work assignments, timesheets, performance evaluations, etc.) for the purpose of maintaining necessary staffing, enhancing productivity of staff and ensuring necessary department outcomes are achieved
  • Responsible for the day to day operations of the Police Records section.
  • Oversees the computerized Record Management System function and serves as the IT Liaison.

- Evaluates the effectiveness of the RMS and Computer Aided Dispatch (CAD) interface. Makes
- Recommendations for upgrades, improvements, resolutions to problems or issues.
- Audits systems to ensure compliance with department, state and federal regulations.

  • Responsible for providing functional direction and supervision

- Assures staff understands job duties and responsibilities.
- Sets goals and objectives, evaluates staff performance.
- Recommends training to ensure skill levels and certifications are maintained.

  • Assure strict compliance to Records Section standards and procedures.
  • Assists in developing and preparing the Records Section annual budget.
  • Trains and provides on-going CRIMES incident reporting training to commissioned personnel.
  • Responsible for coordinating, developing, implementing and maintenance of the police reports, projects, and the monthly Crime Reports.
  • Reviews and assist in developing information management policies, procedures and training programs/manuals.
  • Serves as CRIMES (RMS) Administrator, and also Custodian of Records (subject to give depositions for court).
  • Interfaces with a variety of law enforcement agencies to coordinate joint information management functions.
  • Responds to Open Records/Public Information requests.
  • Provides records and communication statistical reports to management.
  • Responsible for collecting data as it pertains to crime analysis which is inclusive of:

- Tracking certain crimes when necessary to conduct an ongoing analysis through the use of crimes reports
and other sources which identifies offender activity, crimes patterns and trends.
- Maintains central area for tracking crime trends, patterns, and suspect information.
- Maintains statistical data on already tracked criminal activities.
- Assisting in gathering and maintaining information on known offenders and their activities.
- Adheres to the briefing of the Chief of Police and command staff on certain crime patterns and trends.

  • Provides data using bulletins, maps, graphs, and charts, as necessary.
  • May assist in performing various traffic-related analyses.
  • Conducts special research into crimes and related data as requested.
  • Provides excellent customer service to METRO internal and external customers.
  • Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
  • Performs other job-related duties as assigned.

Education Requirement

High school or GED required. Additional college related courses preferred

Years & Experience Required

Minimum of (6) year’s progressive experience in a law enforcement records environment to include three (3) years lead/supervisory experience

Knowledge & Skills Required

Knowledge of PC’s and associated software, as it pertains to Records Management: MS Office, familiar with GIS software. Good organizational, analytical, and communication (written/verbal) skills. Knowledge of Records retention policies, Uniform Crime Report Codes, National Transit Data Reporting Penal Codes and related police terminology and procedures.

Additional Information

The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.

Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.

We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.

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