Responsible for the maintenance and functionality of METRO’s electronic network for bus and rail support including, but not limited to the organizational Radio Communications and ITS Systems, Revenue Collection Systems, Electronic Destination Signs, Electronic Vehicle Management Systems, and Video Surveillance Systems. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties
- Provides primary managerial direction and performs personnel administrative functions of direct report staff (e.g. training, supervising, work assignments, timesheets, performance evaluations, etc.) for maintaining necessary staffing, enhancing productivity of staff and ensuring necessary department outcomes are achieved.
- Oversees and monitors the daily Kashmere operations of Radio Bench, TVM Bench, and Farebox Bench work.
- Oversees and monitors the daily operations of planning, scheduling, and directing the electronic farebox and Smartcard work performed at each facility.
- Oversees and monitors the daily operations of planning, scheduling, and directing the TVM and Smartcard work performed along the railway and park & ride facilities
- Oversees and monitors the daily operations of planning, scheduling, and directing the electronic radio, destination signs, CCTV, and IVOMS work performed at each facility
- Oversees daily work schedules/changes, prioritizes, and monitors manpower to assure schedules and work goals are achieved.
- Responsible for disciplinary actions and resolutions. May represent METRO at TEC/EEOC hearings as necessary.
- Responsible for pay issues, sick time, vacation, miscellaneous pay, on the job injuries and approves all time sheets.
- Oversees the supervision and observation of new employees in their daily responsibilities.
- Accountable for safety and emphasizes safety practices to keep accident levels down. Inspects equipment for conformance with regular standards.
- Develops and implements new methods and procedures to improve operations/productions and minimize operation costs. Coordinates preventive maintenance procedures and schedules.
- Develops and prepares the annual budget. Responsible for administering the budget, monitoring disbursements, and overseeing quarterly management reviews.
- Monitors repair records, compiles routine reports, and reviews work history of electronic repairs to analyze effectiveness of work.
- Responsible for technical training of staff in all facets of electronic maintenance.
- Responsible for rapid diagnosis of communications and revenue system problems, causes of outages and assuring timely restoration of service (includes contacting and coordinating efforts of all involved workgroups and individuals).
- Designs and executes reports for system performance analysis and evaluation.
- Assures that METRO’s radio systems are compliant with FCC Rules and Regulations and communications industry trends.
- Plans and executes Radio and Revenue Systems equipment moves, upgrades and configuration changes.
- Provides excellent customer service to METRO internal and external customers.
- Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
- Performs other job-related duties as assigned.
High school diploma or GED is required. Additional related college/vocational courses required. Bachelor’s degree in Electrical Engineering is preferred.
Years & Experience Required
Minimum eight (8) years progressive experience in electronic maintenance environment in a public transit agency, industrial or military experience to include heavy diesel experience, scheduling or workforce, preventive maintenance, vehicle repair; to include two (2) years supervisory/management experience.
Knowledge & Skills Required
FCC general radio/telephone license. Working knowledge of Federal Communications law, Trunking Radio Systems (operations and maintenance). Strong telecommunications background. Strong communications (written and verbal) and interpersonal skills. Good decision making and organizational skills. Good working knowledge or labor agreements and related procedures. General knowledge of PC’s and related software.
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.