for training and managing various short and long term operational/strategic
initiatives by providing on-site technical assistance, implementation support,
training, and supplemental training of business processes. Keeps current with operational information
and models and provides strategic insight for operational processes. Coordinates and implements effective training
strategies for variable education and experience levels. Consults on the
integration of WellMed’s Clinical Application tools and translates needs into
functional specifications. Functions as a key member of the Clinical
Applications Process Support Team (CAPS) as the functional liaison between the
business and the application development teams.
- Supports and trains the implementation of e-Clinical
Works EMR and PPMS, Meaningful Use, Patient Centered Medical Home and other
operational business strategies.
- Engages with physicians, clinical staff and clinic
leadership to enable workflow adoption, reporting and achievement of successful
EMR/PPMS, Meaningful Use, and Patient Centered Medical Home implementation.
- Acts as a consultative resource for physicians, staff
and clinic leadership for projects and facilitation of change.
- Monitors compliance of EMR utilization, Meaningful
Use, and Patient Centered Medical Home for each clinic and takes corrective
actions as needed and as appropriate.
- Systems set up and basic troubleshooting of technical
- Coordinates and collaborates with Performance
Improvement Department, Training Department, Clinic Leadership Team and other
groups charged with EMR and Meaningful Use operational design.
- Manages projects as assigned with attention to
detail, expected outcomes, and timelines.
- Attends educational offerings to keep abreast of
change and assists in the growth and development of associates by sharing
knowledge with others.
- Monitors compliance with new initiatives for continual
- Collaborates with the Managers of Clinical Care
Operations and Providers to evaluate the success of process improvement efforts
and communicates findings to leadership.
- Drives change and EMR adoption success throughout clinics
in the region.
- Fosters open
communication with administrators and physician business partners by acting as
a liaison and resource in the implementation of strategic changes to corporate
policies and projects to ensure smooth transition of operations.
- Leads or assists in the development of IT
communication and business training materials, processes, and procedures
related to reporting packages and reporting systems.
- Conducts training sessions and serves as
an IT subject matter resource for medical directors, providers, clinical staff,
and support staff.
- Uses strong critical thinking skills along
with managed care, or physician office business knowledge to have insight and
understanding of business concepts, tools and processes that are needed for
making sound decisions in the contact of the company’s business.
- Participates in
departmental meetings and interdisciplinary team meetings as required.
- Performs all
other related duties as assigned.
The pace is fast and you’ll need to
be comfortable managing multiple priorities. You may be required to work in
multiple locations, so scheduling flexibility is essential. You must also be
able to respond calmly and effectively in emergency situations.
You'll be rewarded and recognized
for your performance in an environment that will challenge you and give you
clear direction on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.