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Responsible for overall management of the servicing of multiple portfolios of commercial mortgage loans using fundamental concepts, practices and procedures associated with commercial real estate finance.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for monitoring the performance of assigned loan portfolios.
Serves as a primary contact and as an intermediary between master servicers, special servicers,
commercial lenders, rating agencies and borrowers.
Provides overall customer service to lenders and borrowers.
Reviews and prepares recommendations for lender consent items such as leases, loan assumptions and numerous other real estate related issues.
Reviews and interprets loan documents and monitors compliance with loan servicing agreements.
Responsible for managing and reviewing monthly Watch list reports and any other lender specific
Participate in conference calls with lenders directing certificate holders and/or special servicers updating them on Watch list loans and other specific investor requests.
Special projects as required.
Other duties as assigned.
Provides formal supervision to individual employees within single functional or operational area.
Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.