Operations Business Analyst

January 6, 2022
Houston, TX
Job Type




Brief Description of Sunnova

Sunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is to Power Energy IndependenceTM and change the energy industry.  At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth.  Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person.  


Come be a part of the fastest growing segment of the energy industry!




Sunnova is currently looking for an Operations Business Analyst who will provide substantial analytical support for Sunnova’s Customer Care department that will be utilized to drive critical business decisions. The Operations Business Analyst will work closely with a team of driven professionals to assist in operational tracking and reporting on service-related activity.


  • Prepares analysis and reporting for key activities and projects by collecting, analyzing, and summarizing information; reviews reporting packages and documents detailed explanations for significant variances
  • Compiles weekly executive summary and key performance indicator reports
  • Uses independent judgment to analyze data and make recommendations for changes to support significant business initiatives and to drive critical business decisions
  • Identifies key areas for process improvement through data analysis and strategic thinking
  • Creates process documentation and process flows for current and new processes
  • Supports the development, documentation and implementation of new policies & procedures
  • Produces custom reports and analysis 
  • Completes various additional tasks and projects as requested from management


FLSA Status:  Exempt


Reports to:  Senior Manager, Service Operations & Analytics


Minimum Requirements

  • Education required: Bachelor’s degree in business, finance, or other related field required
  • Minimum years of experience required: 3+ year's operations data analytics and process improvement experience
  • Strong analytical and detail-oriented aptitude applying advanced knowledge of business protocols & metrics; a high degree of accuracy is required
  • Proficient in Microsoft office, specifically Excel analytical capability and Outlook

Preferred Qualifications

  • Work experience as a business analyst in an operations or reporting environment                    highly desired


Additional Knowledge, Skills and Abilities:

  • Excellent written and verbal communication skills
  • Ability to excel in a team-oriented environment
  • Ability to thoughtfully exercise judgment to improve processes and advance the reporting outputs for the team.
  • Ability to assess metric outcomes on a relative basis and create sound recommendations based on accurate data evaluation.
  • Ability to manage time effectively, set priorities and meet deadlines
  • Ability to learn and adapt to change
  • Excellent interpersonal, written, and oral communication skills
  • Excellent judgment, reasoning, and problem-solving skills


Working conditions:

  • Open office environment
  • Extended periods of time working at computer workstation.



  • Houston, TX



Sunnova offers a generous employee reward package that includes:

  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus
  • Paid time off, including 10 holidays and Paid Parental Leave
  • Cell phone allowance for many roles
  • Free access to onsite fitness center in Houston and/or discounted fitness memberships through health provider
  • Complimentary garage parking in Houston


We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.


If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process



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