Provides technical support, assists in the design, deployment, and maintenance of all enterprise systems.
May lead small to medium sized projects independently.
Tests and evaluates technical infrastructure to eliminate problems and make improvements.
Creates installation and support documentation as needed.
Has an intermediate to advanced level of knowledge of commonly-used concepts, practices, and procedures within the networking field.
Relies on basic experience and judgment to plan and accomplish goals.
Provides direct support coverage for all enterprise network attached systems and physical network infrastructure including hardware, software, network tools & applications, back office, custom and third party business applications.
Works with other groups in the IS Department to support projects and day-to-day operations as defined by supervisor.
Continuously works to improve personal, technical, and business skills in order to provide the best service possible.
On a rotational basis, provides 24 x 7 support coverage. Perform other duties as assigned.