The primary function of this position in the Motorist Assistance Program (MAP) is to assist motorists and address traffic mobility issues on the High Occupancy Vehicle (HOV)/High Occupancy Toll (HOT) lanes operated by METRO within its service area. MAP Operators may also assist to open and close the HOV/HOT lanes. Performs duties in a safe, efficient manner and in compliance with all applicable rules and safety procedures.
Responsibilities and Specific Duties
- Inspect and inventory assigned vehicles and equipment.
- Use MPD MAP Channel for all communications regarding assisting or clearing debris on HOV/HOT lanes unless circumstances dictate otherwise.
- May be required to assist in opening and/or closing HOV/HOT lanes in a safe and timely manner.
- Responds to and report any stranded vehicle or debris on the HOV/HOT lanes to MPD Channel 1 and the MPD MAP Channel (ARGO).
- Contacts MPD MAP (ARGO) and request a wrecker should one be needed.
- Assess accident scenes (major or minor). Communicate with MPD Police Dispatch and MAP (ARGO) channels to ensure appropriate police, EMS, and wrecker response to the scene.
- Performs functions such as; changing tires, providing jump-starts and fuel to vehicles stranded on HOV/HOT lanes when determined safe to do so.
- Will provide traffic control on HOV/HOT lanes, METRORail lines, and other locations, when needed.
- Provides a MAP information card to each motorist that is assisted.
- Properly complete all paperwork/data entry (CRIMES) regarding activities.
- Provides excellent customer service to METRO internal and external customers.
- Promotes safety awareness and follows safety procedures to reduce or eliminate accidents.
- Performs other job-related duties as assigned.
High School or GED required
Years & Experience Required
Required to have been a licensed driver for more than five (5) years. No more than one preventable (at fault) motor vehicle accident within the last two years from the date of application
Knowledge & Skills Required
Must possess a valid Texas Driver’s license. No felony convictions and be a United States resident. Be able to maintain and/or obtain additional certifications or licenses as required. Must pass skills testing.
The Metropolitan Transit Authority of Harris County, Texas has a zero tolerance drug and alcohol policy for all employees. All internal and external applicants will be required to undergo drug testing before employment and will be subject to further drug and/or alcohol testing throughout their employment.
Further, employees who perform safety-sensitive functions will submit to drug and/or alcohol testing in accordance to the Department of Transportation (DOT) and the Federal Transit Administration (FTA) regulatory requirements.
We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, sex, national origin, veteran status, genetic information or disability.