Knowledge Management Specialist

Published
September 9, 2021
Location
Houston, TX
Category
Job Type

Description

A Knowledge Management Specialist job -100% Remote is available through Modis. No C2C or Sponsorships available. You will have a Bachelor’s degree with 3+ years of experience or master’s degree with 2+ years of experience in knowledge management, organizational learning or a relevant advanced degree.  You will have demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities as well as experience in eCommerce Knowledge Base development or equivalent.

The Knowledge Management (KM) specialist will build collaborative environments, transform our organization into a rapid-learning environment, develop innovative ways of doing knowledge mapping and create a proper KM vision for our platform, including a strategy for getting there. The KM specialist will work on several levels of the organization, with several levels of requirements. This will involve updating and maintaining knowledge bases, taking part in the knowledge sharing policy elaboration and contribute to building a shared mindset and understanding of knowledge management. In this role, the KM specialist should be able to elicit and represent both tacit and explicit knowledge, as well as structural knowledge, through business rules and processes by formulating a knowledge management strategy, handling our knowledge management operations and influencing change in the organization.

Knowledge Management Specialist job responsibilities include:

  • Design and implement robust customer-facing KB for our enterprise platform’s suite of services and features.
  • Contribute to user experience design and develop business requirements to enhance platform.
  • Identify special techniques to improve content templates, research and author style guides of knowledge management.
  • Prepare engagement model and guideline for maintaining content fresh and updated.
  • Supervise content to appropriate delivery channel on basis of target audience.
  • Utilize qualitative client feedback and quantitative data to present improvements across platform.
  • Define and gather business needs for releases in time to come.
  • Perform as main contact for research and information manager activities.
  • Define and manage user roles and opinions to present target information to right audiences.
  • Develop and manage information architecture as well as taxonomy to enforce effective communication.
  • Coordinate and manage with resource accountable for search tuning, taxonomy, grading and dictionary continuance.
  • Establish ad hoc and standard reports to stimulate analytics and data affecting decisions to enhance experience.
  • Lead role to successfully post and maintain content for knowledge management.
  • Ensure accurate, consistent and easy measures research and taxonomies.
  • Produce and maintain content for online support conduits, enhance self-help for client and operational efficiencies.
  • Responsible for promoting KM within the organization
  • Knows where knowledge is located, responsible for connecting people with knowledge to those in need
  • Keep knowledge up to dateManage the format and language of explicit knowledge
  • Translate user needs into knowledge requirements
  • Capture and codify tacit knowledge
  • Create solutions for KM initiatives
  • Design and implement effective learning activities
  • Managing knowledge-sharing events
  • Identify and curate technical website content
  • Manage website community engagement
  • Document and share learning and engage with executive leadership, stakeholders and other partners to create learning champions.
  • Qualifications:

  • Bachelor’s degree with 3+ years of experience or master’s degree with 2+ years of experience (preferred) in knowledge management, organizational learning or a relevant advanced degree
  • Demonstrated understanding of knowledge management principles and capacity to deliver knowledge management and/or organizational learning activities
  • Experience in eCommerce KB development or equivalent
  • Demonstrated interest in and capacity to deliver knowledge management and/or organizational learning programs
  • Excellent facilitation, program/activity management, and written and oral communication skills
  • Creative problem-solving and ability to work under tight deadlines
  • Demonstrated experience creating public-facing KB articles for a technology platform
  • Experience with Zendesk Guide a huge plus
  • Must be a self-starter with a passion for attention to detail and customer satisfaction
  • If you are interested in this Knowledge Management Specialist remote job, then please click APPLY NOW.  For other opportunities available at Modis go to www.modis.com. If you have questions about the position or would like more information, please contact Monika Daga at 713 425 2069 or by email at [Click Here to Email Your Resumé].

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to www.modis.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records

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