International Exam Schedulers supporting the Veterans Evaluation Services (VES) administered by Maximus, make an impact everyday by scheduling Compensation and Pension (C&P) medical exams, for Veterans and Service Members, with trained VES providers. Schedulers must maintain close communication and build rapport with providers to capture exam availability and build a relationship of trust and confidence. Additionally, schedulers will need to share all provider information with Provider Recruiting and Credentialing (PRC) Department in order to find solutions for difficult geographic areas. Candidates must possess the desire to assist our wounded veterans and service members with a caring, positive, and patriotic attitude. This position works with veterans when needed to confirm early notice appointments and assists veterans and/or providers with any questions they may have. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.
*This position is temporarily remote due to Covid-19, however, you must be able and willing to work on site in our Houston, TX location when needs arise.
Job Description Summary
The primary objective of an Exam Scheduler is to schedule Compensation and Pension (C&P) medical exams, for Veterans and Service Members, with trained VES providers. Maintain close communication and builds rapport with providers to capture exam availability, and build a relationship of trust and confidence. Speak with veterans when needed to confirm early notice appointments. Assist veterans and/or providers with any questions they may have. Share all provider information with Provider Recruiting and Credentialing (PRC) Department in order to find solutions for difficult geographic areas.
Essential Duties and Responsibilities: - Search veteran cases in assigned regions within OMS; - Call or email providers to request exam time availability and schedule examinations; - Coordinate with traveling providers to conduct examinations in high volume areas; - Notify veterans if providers call to reschedule; - Add and remove provider block times into OMS when necessary; - Daily check and schedule cases that are assigned the Pending Follow- Up Schedule Status; - Always ensure the appropriate scheduler is assigned to the correct case; Additional Duties and Responsibilities: - Occasionally attend meetings regarding difficult geographic areas in assigned region; - Assist other schedulers if volume in assigned region has diminished; - Promptly address emails and voicemails on a daily basis; - Must abide by HIPAA regulations by maintaining confidentiality of records and personal information; Knowledge/Skills/Abilities: - Intermediate knowledge of pertinent medical terminology; - Advanced verbal and interpersonal skills; - Advanced written communication skills, to include excellent grammar; - Advanced reading and comprehension abilities; - Advanced analytical skills and detail- oriented; - Advanced multi- tasking skills; - Advanced organizational and prioritization skills, with strong ability to meet strict deadlines; - Proficient typing skills; and - Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel. Working Conditions: - Casual office environment, with some exposure to mild noise from office equipment and moderate noise generated by staff members; and - Frequently utilizes phone, fax machine, computer, printer, and copy machines. Minimum Qualifications: - High School diploma or GED required; - Some College preferred.
Education and Experience Requirements
Additional Duties and Responsibilities
- Occasionally attend meetings regarding difficult geographic areas in assigned region
- Assist other schedulers if volume in assigned region has diminished
- Promptly address emails and voicemails on a daily basis
- Must abide by HIPAA regulations by maintaining confidentiality of records and personal information
- High School diploma or GED equivalent required; some College preferred
- Intermediate knowledge of pertinent medical terminology
- Advanced verbal and interpersonal skills
- Advanced written communication skills, to include excellent grammar
- Advanced reading and comprehension abilities
- Advanced analytical skills and detail-oriented
- Advanced multi-tasking skills
- Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
- Proficient typing skills
- Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel
- German/English fluency is highly desired for this position.
Home Office Requirements
- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
- Windows or Mac (no Chromebooks) that is no more than 5 years old
- OS for Windows Windows 10 or Windows 11
- OS for Mac Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
- A second monitor is highly recommended for most positions
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Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. Were proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Maximus compensation is based on various factors including but not limited to a candidates education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximuss total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.