• This person would be a part of the Customer Service Digitalization learning team. This team defines and develops content to support the CSD effort, which impacts multiple functional stakeholder groups. We need an instructional designer/developer to partner with an existing team member on the Service Excellence workstream, which is focused on Operations.
• This workstream instructional design lead will work with the CSD Training team lead, the workstream business leads, and the workstream Business Readiness team members to define changes for each release, the impact to audience(s), and determine the most appropriate learning solution for the release. They will create storyboards and develop content (this is a hybrid role that includes development). They will participate in content review sessions. There may be needed to facilitate leader preview sessions and support extended training + deployment learning efforts. This new workstream will have a marketing component, and is centered on customer engagement, so our training will need to have that in mind. Someone with a marketing or customer engagement background as it relates to instructional design is preferred.