Director of Performance Management

September 10, 2020
Houston, TX
Job Type


Reporting to the Chief Program Officer, the Director of Performance Management is a key member of the program leadership team and is responsible for creating a culture of accountability in the division. This role establishes performance standards and measures, guides, and directs programs’ compliance with all applicable regulations, grant requirements, established targets and goals, and budgets. This position will handle multiple assignments in a rapidly changing, fast paced environment with frequent direct interaction with program leaders and executive leadership.

The Director serves as trusted advisor to the Program Leadership Team and interfaces with Agency stakeholders as well as outside partners and will leverage all resources necessary to build and sustain the work of the agency’s programs. The ideal candidate is an expert project manager with high level expertise in business and technical writing. Highly qualified candidates will have a passion for public service and a deep understanding of budgets, executive level administrative support, accountability dashboards, and program KPI best practices.

Expected Outcomes: 

  • Write, edit, and publish written documents, memos, presentations, reports, newsletters to support the CPO’s Program Impact Committee which meets 6-8 times a year
  • Maintain working calendars and deliverables to support the CPO’s participation with external partners including local, state, and federal agencies, task forces, and committee memberships  
  • Provide leadership and accountability to 7 programmatic leaders, ensuring program KPIS are met and dashboards prepared for CPO with the ability to report status on a monthly and quarterly basis.

Essential Functions: 

  •  Directs the data collection and reporting processes and procedures within the division to ensure that program data is captured, reported, and analyzed accurately to track performance measures for all departments within 7 programmatic areas of the agency
  • Develops performance measures and tracking tools for new and existing initiatives and program
  • Directs the work of the Performance Management staff in providing ongoing observations, quantitative and qualitative analysis and recommendations for improvement for center and program deliverables
  • Generates innovative ideas, models, and strategies designed to better measure and articulate program value and impact
  • Works closely with program leadership team to ensure timely progress and successful implementation of program plans and divisional must-wins
  • Leads the annual budgeting process for the division; manages monthly budget and financial accountability reporting and leads related meetings
  • Works closely with the Evaluation department to design course evaluations/surveys and compile data needed for reports
  • Oversees the usage of internal databases and requests updates and modifications to the system as needed
  • Leads the annual United Way reporting process for the division
  • Serves as an active and fully engaged participant in cross-agency project teams and committees as assigned
  • Works alongside the People and Culture team to establish annual performance review schedules
  • Other duties as assigned

All candidates will be required to submit a writing and budget work sample. 


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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