Customer Service Representative (Reservation Agent)

IGT Solutions
Published
April 15, 2021
Location
Omaha, NE
Job Type

Description

Job Title: Process Associate (Reservation Agent)

Location: Omaha, NE (Remote/Work from home)

Duration: Long term

JOB PURPOSE

This position is responsible to process transactions inbound voice support for hotel reservation, including cancellation and amendments.

EXPECTED END RESULTS

1. Process Inbound/Outbound calls relating to customer queries.

2. Process customer request as per guidelines.

3. Call partner hotels for various issues and work on application software.

4. Adherence to Staffing/Attendance metrics.

MAJOR ACTIVITIES

· Needs to take inbound calls related to customer queries.

· Adherence to process Quality and Compliance Guidelines

· Make outbound calls to hoteliers.

· All deliverables related to staffing adherence and Attendance are met.

MAJOR CHALLENGES

• Process inbound/outbound calls relating to customer queries.

• Process customer request as per guidelines

EDUCATIONAL QUALIFICATIONS –

• High school degree or equivalent (required)

• College degree (preferred)

• Tourism/ Hospitality Management degree (preferred)

PERSONAL CHARACTERISTICS & BEHAVIOURS

· Excellent written and verbal communication skills in English.

· Keen to details

· Proactive

· Customer Oriented

· Flexible to shifting schedules & willing to work long hours &/or during holidays

· No criminal records

· No active violations and/or disciplinary memos

· Flexible and adaptive to work schedules

· Has positive behaviour and background

· High level of integrity and accountability

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