Customer Service Representative – Call Center

Search Services
Published
September 4, 2020
Location
Houston, TX
Category
Job Type

Description

RESPONSIBILITIES

  • Answer all incoming Customer Service calls promptly and manage them effectively and efficiently
  • Address questions and educate patients, practices, and sales staff
  • Handle specified technical monitor issues
  • Redirect calls to subject matter experts as defined in protocols
  • Notate patient accounts for activities and disconnect
  • Assist patient’s requests for additional supplies by placing orders on their behalf
  • Document all calls or correspondences.
  • Handle Emails/VM s as assigned
  • Demonstrate empathy and decrease customer tension
  • Promote the value of Preventice remote monitoring to reduce cancellations
  • Must communicate in a professional, empathetic and diplomatic manner with good voice quality, dictation, and articulation.
  • Works to achieve the day-to-day Customer Service Team’s quality and productivity goals
  • Exhibit a high sense of urgency
  • Identify, document and escalate potential patient or practice complaints per standard operating procedures
  • Other duties as assigned

QUALIFICATIONS

  • High School diploma or equivalent
  • One to two years of experience in a call center or customer service position preferred
  • Knowledge of medical terminology preferred
  • Excellent multitasking and organization skills
  • Excellent verbal and written communication skills
  • Computer skills are required including proficiency in Windows-based applications and MS Office.
  • Knowledge of multi-line telephone system
  • Excellent Customer Service skills when interacting with all internal and external clients
  • Bilingual is a plus
  • High attention to detail

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