Customer Service Representative

Tata Consultancy Services
Published
May 13, 2022
Location
Houston, TX
Category
Job Type

Description

Salary - 15 per hour (Upto 35,000 Annually) Job Location - Plano, TX Responsibilities Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency. Communicates with customers regarding service requests or problems. Documents, evaluates and resolves customer's inquiries. Works with other departments to complete customer requests and minimize escalations. Represents our customer with professional pride to internal and external customers. Consistently meetsexceeds set quality and productivity metrics. Functions within a team based environment, and actively participates in achieving team goals. Qualifications High School diploma, GED or equivalent. Minimum 1 year of experience with call center or customer service experiencetraining. Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. General understanding of life and health insurance, annuity, and investment products is a plus. Behavioral and Leadership Competencies Ability to maintain the confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able. Good verbal and written communication skills. Benefits Medical and Insurance benefits Exciting Incentive Plans 401(k) Plan 10 days Paid Holidays About Us Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation. Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries. In America, TCS has been one of the two top local recruiters of IT services talent for the past five years. Tags Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support

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