Customer Service Representative

Rose International
Published
September 29, 2021
Location
Sugar Land, TX
Category
Job Type

Description

Position Title: Customer Service Rep


Position Number: 384337


Location: Sugar Land, TX 77478


Position Type: Temporary


Required Skill Set:

Call Center, Customer Service, Healthcare


Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Position Title: Customer Service Rep.
Number of Positions: 15
Location: Sugarland, TX. 77478
Duration: 11/1/2021 – 3/31/2022
Hours: Normal business hours

Description:
Answer 35-50 incoming phone calls per day from customers and identify the type of assistance the customer needs

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Assist customers in navigating Client Group websites while encouraging and reassuring them to become self-sufficient in using our tools
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

This role is equally challenging and rewarding. You’ll be called on to research complex issues across multiple databases. It requires fluency in computer navigation and toggling while you confidently and compassionately engage in dialogue with the caller. Be assured that our training will provide you with knowledge of the various products, plans and levels of benefits available to members and you’ll soon find yourself creating positive experiences and earning the gratitude of callers on an hourly basis.


Required Qualifications:
• High school diploma or GED OR equivalent work experience
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate and empathetic manner
• Proficient conflict management skills to resolve issues in a stressful situation
• 2+ years of experience in a call center environment using phones and computers as the primary job tools
• Prior health care experience, Behavioral Health knowledge preferred

Dress Code: Business Casual


Benefits:
For information and details on employment benefits offered, visit here . If you have any questions/concerns, please contact our HR Department via our secured website .


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