Customer Service Representative

Published
July 10, 2021
Location
Houston, TX
Category
Job Type

Description

MUST HAVE at least TWO YEARS OF RECENT CALL CENTER EXPERIENCE!!!

This is a REMOTE position!

Training Hours: M-F 8am – 5p EST

Hours of Operations 7am - 7pm

Pay: $15/hr

  • You will get a schedule between the hours of operation 7am-7pm

  • DO NOT GET USED TO TRAINING SCHEDULE HOURS - NO ONE WORKS 8am-5pm M-F

  • Must have proper workspace
    • No kids/adults running around/background noise
    • Must have cameras on the entire shift
    • Room with proper lighting

The right fit for this position will have a positive demeanor, a friendly and clear voice, communicate well on the phone, work well with various personality types, show good attention to detail, and be motivated to help others. Successful candidates will display a competitive nature as this position has potential to earn performance based monthly bonuses.

Position Responsibilities:

  • Answer incoming, potentially high-volume, customer calls within the first two rings
  • Enter and maintain accurate customer data in proprietary software system
  • Communicate with customers about product and/or service questions independently; escalate complex issues

Skills Needed:

  • Positive and engaging demeanor; must be able to convey a pleasant and welcoming tone over the phone
  • Excellent written and verbal communication skills
  • Ability to speak clearly and professionally over the telephone
  • Customer and service-oriented approach with a desire to assist people
  • Superior interpersonal communication skills including the ability to interact well with various personality types
  • Sense of urgency in completing tasks and meeting customer expectations
  • Ability to multi-task and prioritize work
  • Strong attention to detail
  • Must be able to work effectively as part of a team
  • Self-motivated and able to exercise independent judgement
  • Good work ethic; must be punctual and dependable
  • Competitive spirit
Apply
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