Customer Service Representative

Robert Half
Published
May 27, 2021
Location
Houston, TX
Category
Job Type

Description

Ref ID: 04040-0011830276

Classification: Customer Service Representative

Compensation: $15.00 to $16.00 hourly

Our client, a growing energy supplier in the Houston area, is seeking a Customer Service Representative on a contract to full time basis. This position is fully remote, but candidates must be local to Houston. Candidates must have previous experience in customer service and sales. Previous experience in working for a Power/Energy/Electricity supplier company is a bonus. At least 1 year of customer service experience answering phones and any sales support is required. Primary duties include: answering inbound customer calls, handling new enrollments, quoting and explaining rates and products to customers, data entry of customer information for enrollments, and preparing reports. The ideal candidate will be able to multitask, have excellent customer service and phone etiquette. Schedule is Monday-Friday 8am-5pm or 9am-6pm. Bilingual in Spanish is highly preferred. Please email your resume to [Click Here to Email Your Resumé] for immediate consideration!
Major responsibilities
- Receive and place telephone calls
- Assist customers calling to inquire about electricity services
- Quote and explain rates and products to customers
- New enrollments for new customers
- Provide accurate, friendly customer service in a timely fashion
- Field and send written business correspondence

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