Customer Service Representative

Rose International
Published
January 13, 2021
Location
Atlanta, GA
Category
Job Type

Description

Position Title: Customer Service - Account Change Representative

Position Number: 354966

Location: Work at Home 99999

Position Type: Temporary

Required Skill Set:

Accounting, Finance, Written Communication

Position Description:

**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Title: Account Change Representative
Duration: 01/25/2021 to 06/30/2021
Location: Work From, Home, OH 43001

We are here to help you! At Rose International, we are focused on your success which is one of the many reasons we have been voted as Glassdoor''s Best Companies To Work For in 2019 and 2020!

Work skills suitable for job: Data Entry, Document Review, being able to handle large number of IT systems, MS Office product knowledge is very helpful(Excel). Helpful for candidate to be a quick learner due to number of systems needed for this position.

Contract is for a large project with the Account Change team, Position is moving 50,000 policies from old state to new state for sales channel changes

JOB SUMMARY: Under supervision, responsible for the timely and accurate transfer of annuity and life policies between agents and between broker dealers while adhering to state, federal and internal compliance regulations regarding this process.

JOB RESPONSIBILITIES: 1. Process producer account change requests to transfer annuity and life policies via ACURA.2. Process annuity and life producer account change requests via direct entry into the Annuity and Life administrative systems.3. Process producer account change error reports (ACATS, BZA reports).4. Respond to simple service requests and simple service inquiries.5. Trouble shoot producer account changes made via ACURA that systematically error.6. Process and communicate daily written updates as to status of custodial account changes to Morgan Stanley, Merrill Lynch, and Wells Fargo.7. Performs other duties as assigned.

JOB REQUIREMENTS: Education: High School diploma and undergraduate studies in business, finance or accounting preferred. Experience: Typically 1 or more years of experience with commissions and the knowledge of source systems as well as the product admin systems. Knowledge: Requires knowledge of annuity and and life administrative systems. (PALLM, LCS, LCOM, Prefix, ALS and Cyber) as well as Client licensing systems (AIMS). licensing requirements for servicing policies; an understanding of regulatory and Client rules surrounding the transfer of variable and fixed business. Skills: Ability to effectively operate a personal computer with related business software. Oral and written communication skills for contact with customers. Credit Check: N/A

Benefits:
For information and details on employment benefits offered, visit here . If you have any questions/concerns, please contact our HR Department via our secured website .
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