Customer Service Representative

AlphaGraphics of The Woodlands -US651
Published
January 6, 2021
Location
The Woodlands, TX
Category
Job Type

Description

Job Purpose

Looking for a long term position where you'll enjoy coming to work? Well, if you’re an excellent & motivated Customer Service Rep this might be the last job you ever apply for?

Here's, why. At AlphaGraphics of The Woodlands, you'll be joining a fun, driven, motivated team of professionals. We are customer and outcome-driven but know how to have fun at the same time. And as we grow, internal growth opportunities will be available for the right person.

As a critical part of the team, you'll be an integral part of our current 8 man/woman team and help deliver high-quality products and outstanding customer service. If you're just looking for another paycheck please do not apply.

You enjoy being detail-oriented, reliable, and are experienced in production. The diverse product line means you will have to be good at or get to understand of printing, finishing, sign application, and various types of installations.

In addition to Customer Service, you'll have the opportunity to spend time working with our digital printers and finishing experts. The right candidate will also be able to assist in business development through efforts coordinated with the center's sales team.

What we expect of you:

  • Serves as the primary internal representative of the organization.

  • Convey to the customer a sense of expertise in products, services and capabilities, and serve as an external key educator to our community and customers.

  • Communicate customer requirements to the support team in accordance with company policies and procedures.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

  • Solicit sales of new or additional services or products.

  • Follow up on all projects and calls until completed.

What you can expect from us:

  • Opportunities to grow and learn additional skills in the printing and marketing industries.

  • Coaching and feedback from a supportive team.

  • An enjoyable work environment you can be proud of.

What you'll need to be successful:

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

  • Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

  • Ability to speak to others to convey information effectively.

  • Desire to look for ways to help people.

  • Ability to understand written sentences and paragraphs in work related documents.

  • Critical Thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

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