Customer Service Representative

Published
December 24, 2020
Location
Houston, TX
Category
Job Type

Description

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Industry: Health Care

Job Title: Customer Service Representative

Duration: 5+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need

Location:  Houston, TX 77092 [remote during COVID-19]

 

***** Looking for someone with strong customer service or medical or healthcare experience *****

 

Job Description

·         Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guding on the appeals process, guding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.

·         Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.

·         Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

 

Schedule Notes

·         Hours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need.

·         Open all holidays accept for Thanksgiving Day and December 25th.

·         There could be overtime requested/ required. 

·         WAH, Covid, but due to be back in office; candidates must be local

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