Customer Service Rep

Published
September 26, 2021
Location
Katy, TX
Category
Job Type

Description

Customer Service Representative 
Location: Katy, TX 
Pay: $15.00-$18.00, DOE. 


This position provides support to all Sales Representatives by creating sales estimates based on customers requirements, working with prepress on graphics as needed, assist with surveys as needed, coordinating with operations on projects in progress, act as liaison to customer when sales representative is unavailable, answer questions on projects in que, and assist with graphic designs for small projects as needed.


Duties/Responsibilities:
• Provides customer support by phone, email or instant message to business customers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Sales Representative.
• Prepare estimates for proposals and works with appropriate departments for pricing
• Interacts with Graphics Design group as needed on projects
• Creates graphic designs for small projects as needed
• Handles recurring sales for Sales Representatives
• Processes a high volume of customer inquiries of 3M products and services and resolves those inquiries.
• Troubleshoots customer problems, identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.
• When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge.
• Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
• Updates customer information and ensures accurate entry of contact information into CRM.
• Meets standards of job, such as quality standards, adherence to schedule and average handle time.
• Other related duties assigned as needed.

Required Skills/Abilities:
• Answer customer calls and inquiries; providing information as required.
• Effectively communicate order status with customers, including problems, potential delays, and/or changes.
• Maintain accurate account information.
• Respond actively and sensitively to the needs of customers and internal department addressing and resolving all queries in a timely fashion.
• Liaise with Manufacturing and operations with regard to customer requests and concerns, referring issues to appropriate departments for investigation.
• Develop and implement operation process and guidelines.
• Identify new processes and opportunities to increase value within the organization.
• Provide daily/ weekly/ monthly reports as required
• Participate in meetings with potential supplies/customers.
• Ensure the company is represented in a professional capacity at all times.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to work in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite, Photoshop, Adobe Illustrator.

Education and Experience:
High school diploma or equivalent. College degree preferred
At least two years related experience required.
Physical Requirements:
Working on a computer and walking to production and shipping departments on regular basis.
Must be able to lift up to 15 pounds at times.

Please apply at www.staffmark.com 
713-621-6226

About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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