Customer Service Manager

Creative Financial Staffing
October 31, 2020
Houston, TX
Job Type


Seeking a Customer Service Manager in Galleria Area (Remote for now)
Why take a Customer Service Manager role with this company?

• Company is growing rapidly

• Private Equity backed

• Work hand in hand with the VP Operations

• Work with an amazing team!

• Work-life balancetruly (outside of busy season)!
Perks of the Customer Service Manager role:

• Very visible role.

• Strong medical benefit package

• 40-hour workweek

• 75 to 85K plus bonus
What the Customer Service Manager will do

• Daily oversight of scheduling/staffing, managing and dispersing incoming calls, live chat and personnel for Customer Support.

• Manage high volume of customer cases in Salesforce to ensure customer support team are responding timely and fully to resolve customer issues.

• Foster a positive achieving customer service team.

• Resolving complex customer inquiries by delegation, escalation or self-addressing

• Sets clear expectations and performance goals for the team and eliminates barriers to the teams success

• Building and maintaining a highly professional Customer Support Team

• Facilitate information between various groups and departments Sales, Training, Curriculum, Marketing, Product Management, and Accounting to create cohesiveness.

• Ensures all inbound sales leads are follow up on and owns new customer data and other data for current and prospective customers into system database.

• Working knowledge of CRM systems (Salesforce preferred)
What the company needs in a Customer Service Manager:

• Bachelors degree Three years of experience in management or supervisory

• Three years of experience of Customer Support in high volume environment

• Three years of Management experience

• Experience with SalesForce

• Google Suites

• Microsoft products

• Ability to lead and build relationships cross-functionally and within their own team.

• Train, motivate, direct and evaluate team members to meet customer service goals of efficiency

• Managing skills with technical background

• Strong planning skills

• Proven track record of managing a team in a customer service setting

• Committed to continuous improvement

• Seeks to create engagement, ownership, and accountability

• Organized and conducts appropriate time management

• Maintains and demonstrates a positive attitude and professional demeanor

• Flexibility and adaptability

• Maturity and good judgment

• Strong personal and professional initiative

• Must be successful at multi-tasking, setting priorities, and meeting deadlines.

• Ability to work in a fast-paced, dynamic environment
Whom do you know that I should know? #AlwaysNetworking

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