Customer Service Manager

L.K. Jordan & Associates
Published
September 4, 2020
Location
Houston, TX
Category
Job Type

Description

NORTHWEST HOUSTON LIFE AND HEALTHE INSURANCE CO. SEEKING CUSTOMER SERVICE MANAGER TO JOIN THEIR TEAM!

TEMP TO HIRE
$45K . $21.60/HR
8A-5P

Job Description:
Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.
Fundamental Components:
Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
Is visible and available to staff to answer questions, monitor calls and give ongoing feedback.
Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
Assesses individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs; includes completion of monthly and annual scorecards.
Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.
Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
Remove barriers to job performance and ensures regulatory compliance.
Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals.
Builds a cohesive team that works well together.
Acts as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions.
Proactively analyzes constituent data, identifies trends and issues.
Recognizes and acts on the needs to improve the development and delivery of products and services.
Clearly identifies what must be accomplished for successful completion of business objectives.
Effectively applies and enforces HR policies and practices, i.E., FML, Attendance, Code of Conduct, Disciplinary Guidelines
Background Experience:
Experience with supervising in a call center environment.
2 years leading customer service team.
Associate degree or equivalent work experience.
Additional Job Information:
Solid written and oral communication skills
Strong project management skills (financial, analytical, planning and implementation)
Solid leadership skills including staff development
Outstanding customer service skills are required
Prioritizes tasks effectively
Well organized
Negotiation skills
Technical skills
Problem solving skills
Must work well within a team environment.

**GREAT BENEFITS**

**HIRING NOW PLEASE SEND RESUME TO [Click Here to Email Your Resumé] **

**WILL PERFORM BACKGROUND AND DRUG SCREEN ON SITE**

L.K. JORDAN & ASSOCIATES IS AN EQUAL OPPORTUNITY EMPLOYER

Apply
Drop files here browse files ...

Related Jobs

Customer Service Manager   Sugar Land, TX
August 28, 2020

Author: