Customer Service Manager
Houston, TX, USA
Based on Experience
Health, 401k, Paid vacation
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We are seeking a dynamic and outgoing Customer Service Manager for our Houston based FBO. If you love aviation and enjoy providing the highest level of customer service, this position is for you! Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.
ObjectiveThe customer service manager is responsible for leading and creating an awesome customer service team focused on providing exceptional service for all internal and external customers. The manager will focus on building relationships with existing and new customers to increase company sales and contribute to building customer lists.
Responsibilities and Duties1. Greet customers in a friendly, professional manner2. Supervise the customer service team prioritizing, assigning and monitoring work, provide training as required3. Oversee invoicing for services for accuracy and completeness4. Review customer service team payroll, manage overtime, and submit to payroll for processing5. Responsible for hiring process to create a well-rounded team with customer and safety focus6. Act on any reports of service failures or customer concerns until resolved to customers satisfaction7. Maintain vendor list for hotels, ground transportation, etc. negotiated preferred rates for customers and pilots
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies1. Customer focus- naturally outgoing/extroverted. Excellent interpersonal skills, self-motivated, and highly customer oriented.2. Communicate with customers and employees in person, on phone, and through radio communications3. Strong computer skills including Microsoft office products and point of sale programs4. Basic mathematical knowledge5. Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)6. Bi-lingual preferred
Reporting RelationshipThis position reports to the General Manager
Work EnvironmentThis position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:1. Must be able to lift 25 pounds2. Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
Position Type and Expected Hours of WorkThis is an exempt positionThis position may require working evenings and weekends, and on scheduled company holidays.
TravelTravel is expected for this position to industry trade shows, sales opportunities, and new location start up as required.
Education, Experience, and Eligibility Qualifications1. Customer service experience preferably in the service industry2. College degree preferred. High School Diploma accepted3. Aviation/Hospitality customer service experience preferred4. Ability to work evenings weekends, and holidays5. Acceptable driving record6. Ability to pass a background check7. Zero tolerance drug free employer includes pre-employment and random screening
AAP/EEO StatementMillion Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled
Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.