Call Center Representative

Published
January 12, 2021
Location
Atlanta, GA
Category
Job Type

Description

The Customer Service Representative (Health Concierge) is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including Educate and advise callers on their benefits, the system, and all related processes, Process enrollment related transactions and take ownership of issues through resolution, Research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.
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